The Basic Principles Of Telus customer service
The Basic Principles Of Telus customer service
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• At this point, I come to feel I am staying misled and mistreated. In spite of many calls and escalations, I nevertheless do not have clarity on my discount rates or a fair resolution to my issues.
Expert was in a position to walk me by my issue and assisted pinpoint where by the trouble was happening and recommended me of an alternative so I could get my job concluded. I so appreciated his support and endurance in going for walks me via the various eventualities. He followed up with data on my upcoming ways.
On the other hand, the top just took place. Just after speaking to Telus company, I wasn't pleased with the plan made available and questioned being tranferred for the LOYALTY dept. She adjusted the price of the data strategy but greater the cost of the mobile phone for the net of -$1. WHAT A JOKE!!!
I referred to as Telus CS at eight.55AM Mountain time and they hanged up on me, indicating which i need to get in touch with throughout "normal Business office several hours". Is that this for authentic?
The TELUS workforce acknowledges that our do the job spans quite a few Territories and Treaty regions and we have been grateful for the normal Information Keepers and Elders who are with us right now, those who have absent in advance of us as well as youth that inspire us.
You will then receive a text information when the agent responds, and you will observe up at your earliest usefulness.
If my fears are usually not dealt with, I is going to be forced to escalate this more, which include to your Office environment with the President, the media, and the higher Enterprise Bureau.
Certainly not the expertise we want our customers to acquire. Be at liberty to deliver us A personal message and we are able to talk about our alternatives to obtain this solved for you.
• Once i identified as to clarify, Eunice from your BCX Wireless Vehicle workforce informed me that the bargains were applied. On the other hand, she copied and pasted Abdul’s notes, which didn't clarify the lower price details.
I'm going to terminate each of the services household and cell with Telus and notify my friends and family to do so, that was the worst encounter I obtained with Telus
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The hrs they've got are not Operating properly with my get the job done and caring for an aged loved one hectic routine. I also chatted but they instructed me I ought to phone in.
The Television set signal is missing considering that Friday, September 27th along with the technician telus billing support who confirmed up yesterday, September 30th couldn't fix the issue following changing the Television cable box and cable. I was educated that the online market place Modem should be improved as well, but he didn't have it.
The TELUS workforce acknowledges that our function spans quite a few Territories and Treaty locations and we're grateful for the traditional Information Keepers and Elders who will be with us today, individuals who have long gone prior to us and the youth that inspire us.
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